We’re with you.

Customers like you are the heart of of ALRIFAI, and we always want to do everything in our power to protect you. Read on to learn about the actions we’re taking, get answers to your questions, and access resources to help you navigating during this challenging time.

How we are helping? 

We are providing support to our community by training them and training our employees how to stay safe and practice social distancing. We are also applying the latest measure and recommendation of the government. 

We have also implemented the government directive on business continuity to ensure the safety of every stakeholders in our business.



Is Alrifai still shipping during this time?

Yes. We are still fulfilling orders as of today; the service of shipping has not be grounded worldwide. If we foresee a potential problem with delivering your order will cancel the order and fully refund you the cost even if the order has been shipped.


Is Alrifai Prepared for COVID-19?

Yes. We do not foresee any shortage of raw materials for the short term, we are stocked on most necessary raw materials to conduct our daily operations to support our partners and customers.


Does COVID-19 transmit via food?

Currently there is no evidence of food or food packaging being associated with transmission of COVID-19. 

Unlike food-borne gastrointestinal (GI) viruses like norovirus and hepatitis A that often make people ill through contaminated food, SARS-CoV-2, which causes COVID-19, is a virus that causes respiratory illness. Food-borne exposure to this virus is not known to be a route of transmission.


How do I get in touch with Alrifai for help?

As always, our support team is available via chat, email, phone, and social media. You can find more information in our website. Our team is trained to help you with both orders and fulfillment support and business advice–anything from opening hours to opening schedules of the stores.

General COVID-19 information For the most up to date

information and guidance on the COVID-19 outbreak, visit the WHO website.

For up to date statistics and data, visit the Our World in Data website.