Return & Refund Policy
Thank you for choosing to shop with us at store.alrifai.com. Your satisfaction is our priority, and we're here to assist you should you have any concerns regarding your purchase.
At RIFAI, we prioritize food safety and uphold strict standards to ensure the quality of our perishable products. As such, we regret to inform you that we are unable to accept returns or provide cash refunds for any food product(s) in general.
If you encounter any issues with your order, we kindly ask that you reach out to our Customer Care Service before taking any further action. It's important to retain the product, original packaging, accompanying paperwork, and packing materials for our assessment.
Please note that cash refunds are only considered in rare cases where we deem it appropriate. Instances where refunds are not offered include:
- Bags arriving in an "un-vacuumed" condition after being vacuumed in-store (product quality remains guaranteed for up to 3 months).
- Placing an order for the incorrect product variant.
- Receiving items in less-than-perfect condition due to overseas shipment and handling.
- Order delays experienced during peak seasons.
Your understanding and cooperation are appreciated as we strive to maintain the highest standards of quality and service. If you have any further questions or concerns, please don't hesitate to contact us.
Order Cancellations
Cancellation requests are typically accepted only prior to the fulfillment date of the order. Once the order has been fulfilled and dispatched for delivery, we are unable to accommodate any cancellation requests. Your understanding in this matter is appreciated.
Exchanges (if applicable)
We only replace items if they are defective, damaged, or if it's proven that they are missing from the shipment. If you need to exchange it for the same item, please send us an email at help@alrifai.com. We will be happy to assist you with the exchange process.