Return & Refund Policy

Thanks for shopping at our website (store.alrifai.com). If you are not entirely satisfied with your purchase, we're here to help.

RETURNS
RIFAI's products are perishable. Therefore, in order to uphold our food safety standards, we are unable to accept returns or offer a cash refund for any food product(s) in general.

If you have an issue with your order, please contact our Customer Care Service prior to any action. Please save the product, original box, any paperwork and packing materials it arrived in. We do not offer cash refunds unless in rare cases we feel it is right to do so.

Order Cancellations 
We usually accept cancellation requests only before the date of fulfilment of the order. Once the order has been fulfilled and dispatched for delivery, we do not accept any cancellation requests. 

Exchanges (if applicable)
We only replace items if they are defective, damaged or proofed that they are missing from the shipment. If you need to exchange it for the same item, send us an email at help@alrifai.com.