Shipping Policy

Thank you for choosing to shop at our online store. Please review the following terms and conditions regarding our Shipping Policy:

At our store, we prioritize ensuring that you receive your order promptly and with the utmost professionalism. With a selection of over 700 snack items, we understand the importance of timely delivery. As perishable goods, our food items are shipped exclusively via express courier and door-to-door services that require a signature upon delivery.

While we make every effort to provide accurate shipping estimates, we cannot guarantee the exact arrival time of your order. Shipping or transit times provided by Rifai or other parties should be viewed as estimates only. To minimize potential delays, especially for international orders subject to customs checks, we recommend placing your order in a timely manner.

Thank you for entrusting us with your order. Should you have any questions or concerns regarding shipping, please don't hesitate to contact us.

International Shipping

We proudly offer global shipping to many destinations worldwide. However, please note that we are unable to ship to the following countries: Algeria, Argentina, Bahrain, Bonaire, Sint Eustatius and Saba, Egypt, Iraq, Israel, Jordan, Kuwait, Libyan Arab Jamahiriya, Morocco, Oman, Qatar, Romania, Russia, Saudi Arabia, Sudan, Syria, Tunisia, Ukraine, United Arab Emirates, Yemen, Cuba, Iran, and North Korea.

It's important to be aware that certain countries have regulations in place that prohibit the shipment of food items. We recommend verifying your country's legislation before placing an order if you have any concerns.

For international orders, please expect an average transit time of approximately 4-5 working days once your order has been fulfilled. Our fulfillment process typically takes between 24 to 48 hours.

Once your order has been shipped, you will receive an email notification along with a tracking number to monitor the status of your delivery. Please be advised that any country-specific taxes or duties are the responsibility of the customer, as we do not cover these charges.

For shipments to European destinations, it is mandatory to include your TAX ID in the order notes or Address 2 section, as required by DHL.

Furthermore, in accordance with customs regulations in France and Greece regarding food parcels, customers are required to provide the name of a broker or clearing agent in the additional notes section during checkout. This information is crucial for facilitating customs clearance upon the arrival of your goods. Orders lacking this necessary information will regrettably not be shipped and will be cancelled.

Thank you for your understanding and cooperation. If you have any further questions or require assistance, please feel free to reach out to us.

Shipping in Lebanon

At Rifai, we strive to provide efficient shipping services to our valued customers. Please find below our shipping policy for orders within Lebanon:

  • Processing Time:
    All orders are processed within the same day for locations within Greater Beirut. For orders outside Greater Beirut, please allow 2-3 business days for processing.

  • Shipping Schedule:
    Orders are not shipped or delivered on holidays unless agreed upon upfront with the customer.

  • Possible Delays:
    In the event of high order volumes, shipments may experience delays. We appreciate your patience during such times. Please allow additional days in transit for delivery.

  • Communication:
    If there will be a significant delay in the shipment of your order, we will notify you promptly via email or telephone.

Thank you for choosing Rifai for your shipping needs in Lebanon. Should you have any questions or concerns, please feel free to contact our customer support team.

Shipping rates & delivery estimates

We apply a shipping and delivery charge for the value of 5 USD on local orders.

Shipping Policy

At Rifai, we're committed to offering convenient shipping options to ensure a seamless shopping experience for our customers. Please review our shipping policy below:

International Shipping Fees:

  • Orders Below $250 USD: Shipping fees will be calculated at the checkout depending on the weight of the items in your cart. The shipping fee will be displayed at checkout.

    Orders $250 USD and Above: For orders above $250 USD, a discount will be applied to the shipping fees at checkout.

Additional Information:

  • Shipping fees are displayed at checkout before the order is confirmed.
  • Orders are typically processed and shipped within 2 business days from the date of purchase.
  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

If you have any questions or require further assistance, please don't hesitate to reach out to our customer support team.

Thank you for choosing Rifai for your shopping needs!

Customs, Duties, and Taxes

Our website (store.alrifai.com) does not assume responsibility for any customs duties, taxes, or other fees applied to your order. Any charges incurred during or after shipping are the sole responsibility of the customer (including tariffs, taxes, etc.). If you have any concerns or questions about potential tariffs at your destination, please don't hesitate to contact us via email for assistance..

Damages

Our website (store.alrifai.com) bears no responsibility for any products damaged or lost during shipping. If your order arrives damaged, we advise contacting the shipment carrier promptly to initiate a claim. While we typically don't assume liability for such incidents, in rare cases, we may compensate customers for missing products if the necessary documentation is provided and proof of damage is provided.

We recommend retaining all packaging materials and damaged goods as evidence when filing a claim.

Last Updated: May 01, 2024