Shipping policy
Thank you for visiting and shopping at our online store. Following are the terms and conditions that constitute our Shipping Policy.
It is essential to us that you receive your order in a timely and professional manner. Our store offers more than 700 snack items. Because food is perishable, we only work with express courier and door to door service that requires a signature on delivery.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Al Rifai or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or custom random checks if you are ordering internationally.
International orders on average take around 4-5 working days in transit time.
Shipment processing time
All orders are processed within the same day for orders in Greater Beirut and 1-2 business days if you are outside greater Beirut. Orders are not shipped or delivered on holidays unless agreed upfront with the customer. If we are experiencing a high volume of requests, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
There is a surcharge of 2.00 USD For shipping and handling in Lebanon.
International Shipping
We ship globally and to any location in the world except the following countries (Algeria, Argentina, Bahrain, Bonaire, Sint Eustatius and Saba, Egypt, Iraq, Israel, Jordan, Kuwait, Libyan Arab Jamahiriya, Morocco, Oman, Qatar, Romania, Russia, Saudi Arabia, Sudan, Syria, Tunisia, Ukraine, United Arab Emirates, Yemen).
Some countries do not accept food shipment due to local regulation imposed by the government in place. Please do check your country legislation before placing an order with us if you have any doubt.
Shipping Rates
We have one shipping fee formula irrespective of the destination. Any order above 200 USD is eligible for FREE shipping. below the value mentioned, the order is subject to a 29.99 USD service and handling fee.
Customs, Duties, and Taxes
Our website (store.alrifai.com) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). If in doubt get in touch with us by email to address what might be the tariff at your destination.
Damages
Our website (store.alrifai.com) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim. In rare cases, we do compensate customers on missing products if the right documentation is in place and the proof is present
Please save all packaging materials and damaged goods before filing a claim.